I can’t speak the language.

No worry. We have been helping international companies to procure Made-In-Japan products for over 15 years. Our goal is to make procuring Japanese products as smooth as possible. Our staff are able to converse in English, Mandarin and Japanese.
If you have a product in mind, feel free to conduct us and we will gladly answer your questions.

What international shipping methods are available?

We can ship your package from Japan via EMS, Airmail, SAL (cheaper version of Airmail), FedEx, and UPS.

Which shipping method is the fastest?

FedEx/UPS/EMS are among the fastest and SAL is the slowest.

Which shipping method should I choose?

For cheap and small items, we recommend using SAL “small packet”. For other items, we recommend using EMS as it is the most reliable and reasonable shipping method.

What are the shipping fees?

We will provide a shipping fees in our quotation. You may decide if you like to use our shipper or provide an alternative shipper.

When will you ship my order?

After your orders have arrived at our Japan warehouse and payment is received, we will arrange for the order to be shipped out immediately.

I haven’t received my shipment yet. What should I do?

All packages have tracking numbers. If you have not received your shipment after a considerable time, please contact us or the shipper to conduct an investigation.

Still haven’t found the answer?

Feel free to contact us. We will gladly answer your questions.